Garantiemax specializes in providing extended warranty services for kitchen retailers and their customers, alongside their xCare+ product, which offers coverage for multiple household appliances. A key differentiator of Garantiemax is its Customer App, a comprehensive tool that empowers users to manage all their warranties seamlessly in one place. Whether they’ve purchased a kitchen with warranty coverage or subscribed to the xCare+ plan, customers benefit from an intuitive digital experience.
Industry
Insurance
Company
Garantiemax GmbH
Product
Customer App
Role
UX/UI Design
Business Model
B2C mobile web App
Challenge
One key challenge is designing the paywall to foster trust and communicate the offering transparently, ensuring customers feel confident in their purchase. Additionally, the booking funnel must simplify data entry, providing a seamless and secure experience that allows customers to complete the booking process with ease and confidence.
Key Objectives
User Flow Diagram Booking Funnel
The user flow of the booking funnel is designed to provide a seamless and intuitive experience for customers purchasing warranty coverage through xCare+.
Figma Prototype Booking Funnel xCare+
Clear Progress Indicators
The step-by-step progress bar provides users with a clear understanding of their current position in the booking process, reducing uncertainty and improving navigation.
Simplified Data Entry
Clean, well-structured input fields with clear labels and guidance, ensuring users can easily provide accurate information without confusion.
Error Prevention and Confirmation
The "Contract Overview" screen offers a summary of personal and payment information, allowing users to review and correct errors before finalizing the purchase, ensuring accuracy and building confidence.
Loading Screen with Feedback
The loading screen informs users that their contract is being created, offering reassurance and setting expectations, which helps prevent frustration during wait times.
Seamless Completion Experience
The success screen provides a clear confirmation message and next steps ("Instructions will be sent to your email"), creating a positive closure to the process.
Visual Redesign Variants
The redesigned dashboard variants not only enhance the app's aesthetic appeal but also optimize functionality, ensuring that users can efficiently manage their warranties, discover new products, and navigate the app with ease. These updates reflect a strong focus on user experience, supporting both engagement and satisfaction.
Variant 1
Variant 2
Variant 3